Shipping Policy
Shipping
- Standard U.S. Shipping (3–5 Business Days): Free on orders over $39, $7.90 for orders under $39.
- U.S. Express Shipping (2–3 Business Days): Flat rate of $10.9.
- International Shipping (5–7 Business Days): $7.90 for orders over $99, $12.90 for orders under $99. Taxes and duties prepaid; no additional fees at delivery.
We ship globally to virtually any address. Estimated delivery dates are provided during checkout based on item availability and selected shipping method.
Order Processing & Delivery
- Orders placed before 4:00 PM ET (UTC-4) ship the same business day. Weekend/holiday orders ship the next business day.
- Warehouse operations are Monday–Friday, excluding U.S. national holidays. Delays during closures will be minimized.
Returns & Exchanges
Change of Mind
- Full refunds issued within 30 days of delivery if items are unused, in original packaging, and resellable.
- Return shipping costs and arrangements are the customer's responsibility.
- Refunds processed to the original payment method or as store credit upon return approval.
Warranty Claims
Valid claims must be submitted within 30 days of delivery. Processed within 7 days of receiving returned items. Approved claims offer:
- Full refund to original payment method.
- Store credit.
- Replacement (subject to stock availability).
Delivery Exceptions
Contact us if your order exceeds the estimated delivery window for investigation.
Shipment Tracking
A tracking link will be emailed upon dispatch, providing real-time updates via the shipping carrier.
Taxes & Duties
- U.S. sales tax is included in product prices.
- International orders include prepaid import fees; no surprise charges at delivery.
Order Cancellations
Cancellations are accepted anytime before shipment. For dispatched orders, refer to our return policy.
Customer service
For all customer service enquiries, please submit an enquiry at
https://drpenlab.com/contact-us/